Delta Hotels in a Class of its Own

2008-02-13, from Member
Canada’s leading hotel management company recognized by the
National Quality Institute as an outstanding role model
 
SHERBROOKE, February 8th, 2008 – Delta Hotels is pleased to announce that it has been awarded the prestigious Order of Excellence, the highest distinction conferred by Canada’s National Quality Institute (NQI) in its Canada Awards for Excellence program. The award recognizes outstanding achievements in the areas of quality, customer service and a healthy workplace.
 
“From our front line to the heart of the house and to our leadership teams, each and every one of our 7,100 dedicated employees has been focused on quality since we began our journey in 1996. Without their commitment and passion for excellence, this award wouldn’t be possible, and for that I wish to recognize and thank them,” says Hank Stackhouse, president of Delta Hotels.
 
The Order of Excellence builds upon successes previously recognized by NQI with two “Gold” awards: the first, given in 2000, for quality, and the other, in 2004, for a healthy workplace. The Order of Excellence underscores the company’s sustained focus on excellence over the long term.
 
Delta Hotels began focusing on organizational excellence in 1996 by strategically applying a continuous quality approach that focuses on six key “drivers” – leadership, planning, process management, partnerships, customer and people focus – to influence overall business performance.
 
It uses formalized assessments to measure all aspects of a hotel’s operations. These comprehensive evaluations, known internally as “quality business assessments,” and modelled on the Institute’s framework for business excellence, are conducted every two years, and result in wide-ranging improvement plans to be implemented within the hotel or, in some cases, across the brand.
 
In the category of quality, for example, the company launched Delta Meetings Maestros in 2004, after extensive market research that included focus groups with both internal and external stakeholders. The focus on customers continues with post-meeting comment cards.
 
The company’s leading people practices have also received top honours from the Travel Industry Association of Canada (2004), and Delta consistently ranks on The Globe and Mail’s Report on Business magazine’s annual “Best Employers” list (2001–2003, 2005–2007).
 
Delta Sherbrooke, hotel and conference centre, will present the Award to its employees, partners and suppliers, Monday February 11th, 2008, at the “Salon des Médias” to recognize their enthusiastic dedication and contributions to that great success. 
 
 
 
About Delta Hotels
 
A leading Canadian hotel management company, Delta Hotels operates and franchises a diversified portfolio with more than 41 full-service, city centre and airport hotels and resorts under the Delta brand. It is fully owned by British Columbia Investment Management Corporation (bcIMC), a Canadian leader in investment funds management that is based in Victoria, British Columbia (www.bcimc.com).
 
Widely regarded as Canada’s “brand of choice” by guests and owners, Delta Hotels also distinguishes itself as an exemplary employer. It is the only hotel company to have been recognized for its sustained focus on business excellence by the prestigious National Quality Institute with three Canada Awards for Excellence, including the award program’s highest honour, the Order of Excellence (2007). It also consistently ranks as one of the country’s best employers in The Globe and Mail’s Report on Business annual “50 Best Employers” list (2001–2003, 2005–2008). As well, its corporate social responsibility platform, Delta Cares, includes chain-wide participation in the Hotel Associations of Canada’s Green Key Eco-Rating program and in Adopt-a-Shelter, as well as partnerships with local and national organizations, including Special Olympics Canada.

Source:
For more information, please contact:
Pierre Poulin
Director, Sales and marketing
T: (819) 822-9837

 
 

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